Terms and Conditions

1. Scope of application and conclusion of contract

General Terms and Conditions for private customers. The contract language is German. The presentation of products on our website, the printed catalog, brochures and/or leaflets is not a legally binding offer but only a non-binding representation of the SVB product assortment.In our online stores a binding order for the goods in the basket is placed by clicking the „buy now“ button. The automatic „order overview“ is send immediately after submitting the order. This „order overview“ does not yet present the purchase contract. When you place an order by e-mail, by fax, by phone, by mail or via our website, the contract of purchase is drawn with our separate order confirmation or e-mail with the notification that the goods were sent to you, or at the latest upon delivery of the ordered goods.

2. Right of withdrawal

2.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (Company SVB-Spezialversand GmbH, Gelsenkirchener Str. 25-27, 28199 Bremen, Germany, Mail: info@svb24.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website www.svb24.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal by e-mail without delay.


2.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions from the right of withdrawal

The right of withdrawal will not apply as regards the following:

  • Service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
  • The supply of goods made to the consumer’s specifications or clearly personalized;
  • The supply of goods which are liable to deteriorate or expire rapidly;
  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
  • The supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal